# Let's get you back to creating.

Need help with recording, editing, a Pro license or connecting your assistant? Tell us where you got stuck.

## Contact CleanCut.

Email cleancut@c5h.dev with a short description of the issue. For a license or payment question, use the email from your purchase and the order reference, not the license key.

## Include the details that help reproduce it.



- Operating system and CleanCut version/build.
- The workflow: recording, timeline, export, subtitles or MCP.
- What you expected, what happened and the exact error.
- For MCP: client name/version and whether status or connection fails.
- For recording: capture backend, sources and permissions.
- For export: source format, dimensions and settings. Share a small non-private sample only if needed.

## Try the relevant guide first.

The first-project guide covers manual editing. The AI setup guide covers Pro, folder permissions, configuration and common connection errors. Download pages cover available packages and platform differences.

[Explore](https://cleancut.video/faq) · [Connect your assistant to CleanCut.](https://cleancut.video/guides/connect-ai-assistant) · [Explore](https://cleancut.video/download)