Contact CleanCut.

Email cleancut@c5h.dev with a short description of the issue. For a license or payment question, use the email from your purchase and the order reference, not the license key.

Include the details that help reproduce it.

  • Operating system and CleanCut version/build.
  • The workflow: recording, timeline, export, subtitles or MCP.
  • What you expected, what happened and the exact error.
  • For MCP: client name/version and whether status or connection fails.
  • For recording: capture backend, sources and permissions.
  • For export: source format, dimensions and settings. Share a small non-private sample only if needed.

Try the relevant guide first.

The first-project guide covers manual editing. The AI setup guide covers Pro, folder permissions, configuration and common connection errors. Download pages cover available packages and platform differences.